Support

Services
Support

Our award winning maintenance services are delivered through our Direct Support Services Technicians team who work alongside our field service technicians to deliver a wide range of technical support services.

Key features of our support services include:

  • PLANNED PREVENTATIVE MAINTENANCE
  • FULLY AUDITABLE SERVICE VISITS
  • 24 HOUR EMERGENCY REACTIVE MAINTENANCE
  • REPORTING WITH TREND ANALYSIS AND ANALYTICS
  • INTERNATIONAL SUPPORT PROVISION
  • USE THE LATEST TECHNOLOGY SUCH AS PDA’S TO IMPROVE SERVICE EFFICIENCY AND EFFECTIVENESS
  • CONTINUOUS TRAINING PROGRAMS TO ENSURE TECHNICIANS HAVE KNOWLEDGE & CAPABILITIES TO DELIVER HIGH LEVELS OF SERVICE
  • FLEXIBLE SUPPORT PACKAGES, DESIGNED AND TAILORED TO MEET CUSTOMER NEEDS
  • FIELD TECHNICIANS FULLY SUPPORTED AND BACKED UP BY THE HIGH LEVEL NETWORK SOLUTIONS TEAM