Case Studies

 

30 St Mary Axe (The Gherkin)

30 St Mary Axe

Background to the end user

The 180-metre, 40-storey structure was designed by one of the world’s leading architects, Lord Foster and has become an iconic feature on the London skyline since it was built in 2004. It is the city’s first ecological tall building, being an energy-conscious enclosure that allows column-free floor space and views.

The multi tenanted site has several unusual security challenges as it is open throughout the year and accommodates separate different tenants with different security needs along with regular visits from the public to the bars and restaurants on the higher floors of the building.

The project was to migrate the entire analogue CCTV system of over 100+ cameras to a digital platform with integration of intercom and access control systems for the whole site.

Challenges and issues that the customer faced

With an upcoming visit from the Queen the upgrading of the systems was extremely time sensitive and had to accommodate the normal activities of the site without disruption.

The existing systems needed to remain operational during the transition from analogue to digital which was conducted over a staged and planned weekend migration.

The site operational 24hours a day, every day of the year which meant that all works needed to be completed with minimal disruption to the day to day running of the site.

Manufacturer reliability – The reliability of the external perimeter domes was very poor with over 50% failures due to mechanical faults. These form the first layer of security for the site and need to be operational 24/7/365.

With members of the public visiting the site on a daily basis the existing systems on the tenanted floors needed to remain operational and retain functionality through the migration.

Solutions provided by Universal

Universal pre built all equipment off site and worked out of hour’s to ensure this very prestigious site was not disrupted during the rebuild of the control room.

Universal engineers re-built the external cameras and installed temporary cameras to cover the areas whilst re-programming and re-writing the manufacturers’ software and firmware to ensure smooth seamless operation and minimized downtime.

Universal implemented a staged and planned migration over a weekend that reduced disruption and minimised downtime where the two systems were run concurrently until the legacy access control systems had been phased out.

Results the customer gained

Initially an analogue system Universal deployed a migration from the existing 100 cameras onto an IP based solution to save the client money, offer greater flexibility, improved system reliability, resilience and redundancy.

The new IP video wall is based on Indigo Vision’s Control Centre Enterprise IP video and alarm management software which is giving the client video footage at 6 fps with a 30-day retention period.

The control software offers facilities managers at 30 St Mary Axe extremely fast incident review using motion thumbnails and the distributed architecture means that site information changes are automatically communicated to all operatives.

In commercial terms the value proposition in the installation has been Universal’s use of Indigo Vision transmitter/receivers units to encode footage from existing analogue dome and PTZ cameras into IP streams, so allowing the client to use a superior video management system without camera obsolescence. Recording is to 10-channel rack NVRs, also from Indigo Vision. Camera signals are being transmitted to the encoders over unshielded twisted pair (UTP) equipment which is contributing to the delivery of clean, noise-free images to the control room staff.

systems and manufacturers installed:

This resulted in a complete redesign of the control room to an IP based video wall solution based on the consultants design of the Indigo Vision’s Control Centre Enterprise IP video and alarm management software.

The system runs on a purpose designed network that carries high resolution CCTV from over 100 cameras to the new security control centre, purpose designed and built by Universal.

The access control is designed around a secure Honeywell Pro-Watch card system which integrates with the intercom and CCTV. Over 100 cameras are connected via encoders to the bespoke network, designed and certified by the engineering team. This means that each camera runs on a single RJ45 connection to the recording system. Any changes are managed through the plug and play functionality giving the client a system that is quick and simple to change or extend, with no compromise in image quality or speed of recording.

Awards

This project was one of the references for the Security Excellence Awards in 2008 for customer support and then again in 2010 following a system migration. Universal Security Systems won the Large Installer of the Year award in both years (2008 and 2010).

Security Excellence Awards 2008 WinnerSecurity Excellence Awards 2010 Winner

Canary Wharf Group PLC

Canary Wharf Group PLC

Background to the end user

Canary Wharf Group has already achieved one of the greatest ever feats of civic engineering, turning a once derelict Docklands into 97 acres of London into one of the worlds, most sought after office and retail locations.

The Group’s workforce comprises of more than 950 people who are dedicated to one of the three sub companies. Canary Wharf Limited, Canary Wharf Contractors Limited and Canary Wharf Management Limited.

Challenges and issues that the customer faced

Canary Wharf Management had been looking for a system that would improve the reliability, redundancy and resilience of their CCTV systems.

Existing control and video systems were no longer supported by the manufacturers as they were based on older analogue tape technology.

It was Imperative that data loss of an incident was prevented using a disaster recovery solution.

The solution would also need to be capable of ensuring that there was a future path of migration from the existing analogue based system to a network based solution.

A method of phased migration of analogue cameras whilst adding new IP cameras needed to be implemented to allow for new and existing cameras to be deployed on a single unified platform.

Solutions provided by Universal

The CWMG (Canary Wharf Management Group) turned to Universal Security Systems for independent advice on the various open platform solutions available in the market that could satisfy all of the issues identified.

Following this review process CWMG instructed USS to design and project manage an installation that migrated over 600 cameras from analogue to an IP based platform.

This first phase completed by USS moved their systems toward a network based system giving CWML improvements in three main areas:

  • Increased reliability of recording systems
  • Improved redundancy of hardware
  • Greater resilience and improved disaster recovery compliance

After extensive evaluations of the technologies available USS provided a solution that enabled new CCTV cameras on the site to easily incorporate into the existing infrastructure with minimal downtime and disruption enabling full control in all situations.

Additionally, in the event of a major incident the entire CCTV system can be monitored via off site disaster recovery systems with full failover capability.

CWMG had identified that to implement systems using the latest networking technology required a partner skilled in the conventional security areas and with in-house skills and technical ability to work on network solutions. The networking solution that met the needs of CWMG was identified as being a Genetec based system with storage and encoding using AXIS products.

Results the customer gained

USS provided a new digital recording and viewing platform for 600 existing analogue cameras using encoders and provided an option to view and record any additional IP cameras. Effective backup at CWMG’s disaster recovery site was also provided and the design offered was scalable, which allowed for an easy and cost effective roll out programme for the remaining cameras on the estate and any new ones that might need to be connected onto the system in the future.

systems and manufacturers installed:

The goal of the project was to move existing analogue systems onto a network based system which could retain the existing systems whilst allowing new cameras to be added that were based on IP technology.

The products installed to encode the existing analogue cameras were from the leading IP manufacturer AXIS communications.

These encoders were used because they are built as rack encoders which ensured that one blade of 16 cameras could be quickly installed and thus save rack space.

After extensive evaluations of the open platform Video Management Solutions (VMS) the preferred vendor which offered the greatest flexibility was Genetec.

The open architecture nature of the Genetec platform allowed for the integration of existing cameras with new IP cameras onto a single platform that also met the other key features of off-site back up and enable the control room staff full control in all situations. Additionally, in the event of a major incident the entire CCTV system can be monitored via off-site disaster recovery systems with full failover capability.

Awards

This project was one of the references for the 2010 Security Excellence Awards. Universal Security Systems Security won the Large Installer of the Year award 2010.

sea-2010-winner

Nomura International

Nomura

Background to the end user

Nomura Group is a leading financial services organisation headquartered in Japan with worldwide operations. The company provides investment, financing and related services to individual, institutional and government customers on a global basis with an emphasis on securities businesses.

In October 2008, Nomura acquired most of Lehman Brothers Asian operations together with its European equities and investment banking units to make one of the world’s largest independent investment banks with £138bn assets under management.

In April 2009, the global headquarters for investment banking was moved out of Tokyo to London as part of a strategy to move the company’s focus from Japan to global markets.

Angel Lane is Nomura’s new Regional Headquarters in the city of London and this is the site that Universal fully fitted out an enterprise wide security solution detailed within this case study.

Challenges and issues that the customer faced

The project was a fast track project which required a complete refit which needed to be finished and handed over within 40 weeks of the order being awarded.

Specification from the consultants required for an IP based video management platform that had not previously been deployed in the UK by any organisation.

Installation works required fast drawing changes and co-ordination with other trades to keep to the project timeline.

Solutions provided by Universal

Universal deployed a project director, two senior project managers and three installation teams to ensure co-ordination with other trades, suppliers and the client to ensure on time delivery without any compromise to quality.

On day one of the project the Universal team were pre-trained and fully prepared to deploy the new video management solution (ONSSI) that had not previously been installed in the UK and that was a critical element of the overall system.

This was achieved by investing in training and pre-building the system prior to installation, to ensure any issues pre-installation were resolved prior to any equipment being delivered to site which enabled Universal faster deployment of the IP based cameras and network equipment.

A full time CAD/CAM person was employed and based on site to ensure that drawings and O & M manuals could be completed on a “live” response basis.

Results the customer gained

The Honeywell access system was a high quality, enterprise wide control system which protected the London site and all International sites on one platform that provided a ‘layered approach’.

The video surveillance system enhances the safety and security of personnel, assets and information and is one of the largest IP based video surveillance solutions in the UK.

It also provides flexible access to digitally stored video of transactions from any location via the bank’s IP network. In addition to stored video, Network Video Recorders (NVR’s) enable instant access to real-time video for live monitoring as well as fast, centralised access to distributed stored video databases and secure remote access via multiple clients.

Advanced video content analytics were deployed on external cameras to enable identification of specific movement patterns, unattended objects, loitering and crowd behaviour risks in real time.

systems and manufacturers installed

Included in the scope of works implemented by Universal was the design, supply, installation and commissioning of the following:

  • External & internal video surveillance system comprising in excess of 400 Sony IP cameras
  • Honeywell access control system comprising of over 500 doors
  • ONSSI video management system
  • Samsung cameras
  • Photo-ID badge generation terminals
  • Turnstiles
  • Integration with alarm inputs
  • Video intercom system
  • Goods entrance management system
  • Key Traka system

Awards

This project was one of the references for the 2010 Security Excellence Awards. Universal Security Systems Security won the Large Installer of the Year award 2010.

sea-2010-winner

UK Border Agency (Now UK Visas and Immigration)

UK Border Agency

Background to the end user

The UK Border Agency (UKBA) was the border control agency of the British government and part of the Home Office. It was formed as an executive agency on 1 April 2008 by a merger of the Border and Immigration Agency (BIA), UK visas and the detection functions of HM Revenue and Customs.

On 26 March 2013, it was announced by the Home Secretary that the UK Border Agency would be abolished and its work returned to the Home Office. Its executive agency status was removed and the agency was split into two new organisations; UK Visas and Immigration which focusses on the visa system and Immigration Enforcement which focusses on immigration law enforcement. The border control division of the UKBA had already been separated from the rest of the agency in April 2012 as the Border Force.

The UK Border Agency has a staff of 23,500 people located in over 130 countries. Overseas staff vetted visa applications and operated an intelligence and liaison network, acting as the first layer of border control for the UK. The organisation operated as the single force at the border for the UK.

Challenges and issues that the customer faced

Faced with an expanding portfolio of buildings and the amalgamation of the UK border force and the customs teams, Universal were approached to design and implement a program that brought the access control systems for both organisations onto a single platform across the UK and Europe.

The need was for an integrator to expand and upgrade existing systems and infrastructure.

Additionally to this, the 82 sites in the UK and Europe had many disparate and legacy systems that were being used to control border crossings. These also had to be included within the framework of activity. Additional challenges included:

Systems needed to run on existing IT infrastructure.

  • Universal employs network qualified engineers who were able to interact with the in-house teams to resolve difficulties as they surfaced.

Legacy equipment no longer in production or supported by manufacturers.

  • Universal designed and built interface boxes to ensure old equipment worked seamlessly with new technologies.

A number of key areas needed to remain operational, such as control rooms, during the migration

  • Universal implemented a staged migration that reduced and minimised downtime where the two systems were run concurrently until the legacy had been phased out.

Solutions provided by Universal

During a consultation period Universal recognised the need for key communications and developed a clear understanding of how UKBA operated, the different needs of immigration and customs and of course the inherent sensitivity of the working environment.

Universal assigned a dedicated management and installation team (14 people) to the project and commenced the first phase of works to rollout integrated access control across the European ports and hub sites in France and Belgium.

In identifying the challenges, a bilingual project manager was bought into the project team to ensure clear communications and liaison with local stakeholders and authorities.

The second phase focused on the 40 UK sites where many different systems were migrated and then integrated together onto a common platform whilst providing a networked solution to the system control centre.

Results the customer gained

Integration and control of the systems was challenging as there was no existing infrastructure. This meant that the project team worked with key UKBA individuals and the client’s team to integrate the new access control into an environment that had not previously been part of the system.

The technology employed was the enterprise level Honeywell system with upgraded server hardware, software and built in redundancy creating a truly managed enterprise environment.

The video management systems enhanced the integration of the sites and provided the security teams with centralised and closely managed control and the ability to switch systems into a support or disaster recovery environments as needs arise.

The IP systems deployed give UKBA the benefits of centrally managed solutions whilst providing essential audit and evidential support information.

The fast delivery program meant the benefits were almost immediately evident. The client’s ability to have centralised access control of sites gave a level of management control and communication to the regional security teams. Centralised card administration also enabled restriction of staff movement to ensure that the right people had access into secure areas. The ability to audit and produce detailed reporting further enhanced delivery to senior management and ensured compliance to policy and statute law.

List of systems and manufacturers installed:

  • Enterprise level Honeywell system with upgraded server hardware, software and built in redundancy
  • The Honeywell video management system
  • HID cards and readers

customer reference

“Throughout the project we found the Universal team to be helpful, flexible and capable of integrating our many systems across multiple sites”

“I’d have no hesitation in recommending them as an integrated security systems provider”

Awards

This project was one of the references for the 2011 Security Excellence Awards. Universal Security Systems Security won the Security Integrator of the Year award in 2011.

sea-2011-winner

 

Eastern Caribbean Central Bank

Eastern Caribbean Central Bank

Background to the end user

The Eastern Caribbean Central Bank was established in October 1983. It is the Monetary Authority for a group of eight island economies namely – Anguilla, Antigua and Barbuda, Commonwealth of Dominica, Grenada, Montserrat, St Kitts and Nevis, St Lucia, and St Vincent and the Grenadines.

Its mission is to maintain the stability of the EC dollar and the integrity of the banking system in order to facilitate the balanced growth and development of member states.

In 2014, The Eastern Caribbean Central Bank contacted Universal to discuss the upgrade of their current analogue CCTV systems and outdated DOS based access control systems to new state of the art digital IP solutions. The bank wanted these systems to have a level of integration with some automated actions in the event of personal alarms from key areas of the site.

Challenges and issues that the customer faced

  • High security installation
  • Multi building installation with six separate control positions
  • Minimum down time of cameras maintaining coverage of perimeter fence line
  • Six week programme
  • Complete re – cable of site required
  • Pre-planning due to time scales and phased deliveries
  • Phased installation to maintain old and new systems operation simultaneously

In addition to these challenges there was also a specific requirement of the bank to be able to follow a delivery from the bank to the airport (over a mile away).

The bank also had a requirement to keep and integrate a search light and thermal FLIR camera.

Solutions provided by Universal

Following a site visit and survey Universal put together a proposal for a new IP based Video Management System based on the Genetec platform and an Access Control System based on the Tyco C.Cure 9000.

Both of these systems included a redundant failover solution for the servers. A new server and hardware platform along with a network infrastructure which was designed for these systems.

The bank fence line had an existing beam perimeter, which was utilised and then Universal pulled all the cameras back to the roof of the bank. These cameras were upgraded to 1080P HD AXIS cameras and the beams were integrated via the C.Cure system into the Genetec Video Management Systems.

Any events at the perimeter were created when the beam was tripped and this would result in the two most local cameras being zoomed into the alarm area.

All workstations were upgraded with three monitors each to allow for a site mapping, CCTV and Access Control layout. There were two control rooms each having a display wall. One with two 42” monitors and the other with six 42” monitors.

During the installation, it was also decided that the bank would also upgrade the Intercom System. For this purpose we quickly designed and specified an IP Intercom from Commend. This included three call points with IP cameras and three guard stations.

The bank also asked for the calls to all go to one call point during the day and then escalate during the evening to other guard stations. As an added extra feature Universal configured integration to the access control for the convenience of automating the barriers from remote locations.

Results the customer gained

The installation on this site went extremely well. The bank had decided that they would cable themselves leaving the second fix to Universal. This meant Universal only had a six week window to complete this work.

Our attention to detail needed to be exact with even the right screws, plugs and drill bits to be sourced due to the metric and imperial differences.

To achieve this deadline a two man team made a site visit to do an in-depth audit for five days. After this visit, a comprehensive project plan was put together.

The banks cable team and Universal’s install team worked very closely from day one. Universal assisted the cabling during the course of the six weeks to keep ahead of the programme dead-lines.

The technical team, pre-built and configured the servers’ failover on both the CCTV and ACS and this was completed prior to the install team’s arrival to avoid any delays. The TASS team also assisted the Banks IT with changing the network setup to allow for multicasting.

This alteration changed the CCTV systems background communication and improved the server’s performance significantly. Overall the installation went extremely well. The bank were very happy with Universal’s performance and very pleased with the overall systems performance.

All requirements were achieved within the 6 week deadline and within budget.

List of systems and manufacturers installed:

  • Genetec – Video Management System
  • Axis cameras (18 PTZ domes & 46 static domes)
  • 8 x SV16 remote IP recorders
  • C-Cure 9000 with redundant fail over
  • 6 x i-star pro & 2 x i-star edge HID i-class SE readers
  • Commend IP intercom
  • Portable Muster system from SMI Global

Awards

Universal Security Systems is proud to have won a number of prestigious awards including ‘Large Security Installer of the year’ at the prestigious Security Excellence Awards.

Recognised Industry Awards – SEA

2015 – Finalists for ‘Large Security Installer of the Year’ Award

2015 – Finalists for ‘Security Partnering Initiative of the Year’ with Westfield Stratford City

2014 – Winner of ‘Large Security Installer of the Year Award’

2012 – Finalists for ‘Large Security Installer of the Year’ Award

2012 – Finalists for ‘Integrated Security Solution of the Year’ Award

2011 – Winner of ‘Integrated Security Solution of the Year Award’

2010 – Winner of ‘Large Security Installer of the Year Award’

2009 – Finalist of ‘International Achievement Award’

2008 – Winner of ‘Large Security Installer of the Year Award’

 

East Sussex County Council

East Sussex County Council

Background to the end user

East Sussex County Council is the local authority for the non-metropolitan county of East Sussex.

East Sussex is divided into five local government districts. Three are larger, rural, districts (from West to East) are: Lewes, Wealden and Rother. Eastbourne and Hastings are mainly urban areas. The rural districts are further subdivided into civil parishes.

The County Council meets at East Sussex County Hall, the authority’s headquarters; though there are a number of other administrative buildings located throughout the county.

Challenges and issues that the customer faced

The main challenge was that the site remained operational during the installation of the three new systems. This meant that Universal needed to maintain and keep the existing systems operational whilst installing new equipment and digital based systems. For each sub system there was a phased migration from the analogue systems onto the network based platforms.

The integrated security systems within ESCC included upgrades to Intercom, Access Control and new CCTV and Intruder Alarm Systems. Specific challenges faced included:

  • Working with the local IT provider migration from analogue to IP surveillance system
  • Upgrades to BPT intercom system
  • Integration with alarm required
  • New intruder alarm systems to work with offsite monitoring
  • Migration from end of life access control system

Solutions provided by Universal

Universal employs network qualified engineers who were able to interact with the in-house teams to resolve difficulties as they surfaced.

Universal designed and built interface boxes to ensure old equipment worked seamlessly with new technologies.

Universal implemented a staged migration that reduced and minimised downtime where the two systems were run concurrently until the legacy had been phased out.

Universal pre-built all equipment off site and worked out of hour’s modes to ensure that disruption was minimised during the rebuild of the control room.

Universal implemented a staged and planned migration over a weekend that reduced and minimised downtime where the two systems were run concurrently until the legacy had been phased out.

List of systems and manufacturers installed:

The Integrated Security Systems within ESCC included upgrades to Intercom and Access Control and new CCTV and Intruder Alarm Systems.

Systems installed:

  • External & internal AXIS IP surveillance system
  • ADPRO NVR’s connected to monitoring centre
  • Full upgrade to BPT intercom system
  • Integration with alarms
  • New Galaxy intruder alarm systems with offsite monitoring
  • Migration from end of life access control system to Grosvenor Sateon

Awards

This project was one of the references for the 2014 Security Excellence Awards. Universal Security Systems Security won the Large Installer of the Year award 2014.

IFSEC's Security & Fire Excellence Awards 2014 Winner

 

Global Data Centre

Global Data Centre

Background to the end user

This project was a new build data centre project in the UK. The data centre was built for a leading Global Credit Card Company.

The owner of the Global Data Centre faced the challenge of building a new data centre in Surrey which incorporated several different security systems that needed to be built into a complete integrated solution.

Challenges and issues that the customer faced

  • Several disparate systems specified
  • Unknown compatibility of systems
  • Migration of a new graphical interface with the existing systems
  • Implement new video analytics system
  • Software and hardware integration untested
  • No independent network or VLAN

Solutions provided by Universal

The security team and external consultant worked with Universal to design and build an integrated system that drew together several disciplines such as: Intuitive graphical user interface, video management, perimeter detection, CCTV, access control, site mapping and biometric control of security portals.

The data centre’s security staff were able to test, pre-build, evaluate and confirm that the various solutions from several different manufacturers worked together.

Universal assigned a dedicated project management and installation team and commenced the project in October 2011 with handover to the client in early 2012.

Along the way there were several challenges faced on the project such as:

  • Evaluating video analytics systems that did not meet the data centre board’s performance objectives and providing alternative biometric controlled interlocking systems that gave 100% certainty to the board.
  • Migrating (during the course of the project) a new GUI with the existing systems (the first integration of its type in the UK).
  • Building an independent network and VLAN (virtual local area network) that ensured no compromise of the security data.
  • All software and hardware integration was pre-tested at the Universal office to ensure compatibility. This ensured that prior to installation all issues were identified and the necessary remedies were taken. Thus ensuring fast deployment of IP based cameras and network equipment.

Results the customer gained

The completed project is built as a scalable solution. It accommodates the board’s current requirements today and was built on a virtual LAN which enables future expansion.

Giving the system built in flexibility and scalability to change in the future in line with the customers changing circumstances.

With the integrated solution in place, security management can monitor and control multiple devices over the entire site and benefit from automated alarm and tracking capabilities with cause and effect actionable intelligence.

The security team is notified that an incident is occurring with real time alarm automation, making it more powerful as the integration with the video management, perimeter detection, access control, site mapping, biometrics and the security interlocks provides the ultimate holistic security management system.

List of systems and manufacturers installed:

The project called for an integrated security management system. This system needed to integrate with many third party equipment’s in one easy-to-use platform.

The subsystems installed included:

  • User interface including advanced mapping – Genesys from ISM
  • CCTV recording – Using the DVTel video management system
  • Access control – Honeywell’s Pro-watch enterprise system
  • Intercoms – Commend
  • IP cameras – AXIS
  • Analogue cameras and speed domes – JVC and Pelco
  • Perimeter protection – Geoquip
  • Meesons interlocking security portals with biometric control

Awards

Universal Security Systems is proud to have won a number of prestigious awards including ‘Large Security Installer of the year’ at the prestigious Security Excellence Awards.

Recognised Industry Awards – SEA

2014 – Winner of ‘Large Security Installer of the Year Award’

2012 – Finalists for ‘Large Security Installer of the Year’ Award

2012 – Finalists for ‘Integrated Security Solution of the Year’ Award

2011 – Winner of ‘Integrated Security Solution of the Year Award’

2010 – Winner of ‘Large Security Installer of the Year Award’

2009 – Finalist of ‘International Achievement Award’

2008 – Winner of ‘Large Security Installer of the Year Award’

 

Port of Dover

Port of Dover

Background to the end user

Originally established in 1606, the principal activities of the Dover Harbour Board (DHB) are to administer and maintain the Port of Dover and its facilities and to develop resources to meet future demands.

The Port of Dover is Europe’s busiest ferry port, a vital international gateway for the movement of passengers and trade. It is also an award-winning cruise port, the second busiest in the UK and hosts some of the world’s most prestigious cruise lines.

Other successful businesses include a cargo terminal, a top award-winning marina and several niche activities. The business mix is diverse.

A security systems upgrade was required to protect the daily movement of tens of thousands of passengers and critical assets.

This included a migration from an analogue based system to a fully digital system which needed to deliver enhanced image quality and enable operators to better understand and respond to events in real time.

Challenges and issues that the customer faced

Universal faced a number of challenges on the site such as working within live traffic lanes and working alongside the Dover Harbour Boards Control Centre to close traffic lanes as and when necessary. In addition to this Universal also had to work around a major refurbishment that was being carried out within the docks area.

This challenging project also required liaison with many agencies, not only Border Force but also the Harbour Board operations teams, Kent Police and French Police.

Key issues included:

  • A need to improve overall security and safety of passengers, employees, critical assets
  • To migrate away from analogue to an agnostic IP system
  • Improve picture quality
  • To provide evidential quality footage
  • To enable Border Force to speed up their responses to incidents

The Port of Dover also wanted the flexibility to choose vendors and cameras based on the environment and location and this must be coupled with an agnostic software solution that provided full redundancy.

And finally the older system provided poor quality images and no audit trail facility. This meant identifying what was happening was more difficult in real time and when combined with a lack of audit trail meant footage was less compelling as evidence. A solution to this problem was needed.

Solutions provided by Universal

The solution installed was a camera system consisting of 405 cameras, mostly Axis, being recorded onto a Nice Vision platform consisting of 21 servers located in two different locations.

This was run over a new network installed by Universal including a fibre backbone and local CAT6 cabling.

The Nice Vision software enabled Universal to pick the best camera for the specific requirement regardless of the make or model.

The platform also enabled new IP cameras to be used which had a direct impact on improving the image quality and handling the complexity of various cameras whilst providing a robust audit trail for evidential purposes.

The new cameras enabled the Port of Dover to monitor traffic management, restricted areas and perimeter surveillance.

Solution details:

  • 1 control room
  • 440 channels with full redundancy
  • Mix of IP camera vendors (they were able to choose the right camera for the right job / environment)
  • Nice Vision Net 2.5
  • 4 users
  • Virtual matrix
  • 45 day retention on storage

RESULTS THE CUSTOMER GAINED

The customer achieved its aims of implementing a new CCTV system including:

  • Ease of use which improved operational efficiencies
  • Greater coverage through the increased quantity of CCTV cameras
  • Significant improvements on image quality

Port of Dover Quote:

“We are seeing significant growth in the number of passengers using the ferry terminal, which makes it all the more important to ensure that operations continue to run smoothly and securely.

With NiceVision now in place, we are able to manage our entire video network from a single control room to further improve operational efficiency.

There is a major revitalisation project currently taking place at the port and the NICE solution installed by Universal provides a solid foundation on which to expand our security and operational activities in the future as well.”

List of systems and manufacturers installed:

Systems included:

  • A NiceVision advanced video management system
  • 440 Axis IP cameras to improve security and operations and monitor traffic, perimeters and restricted areas.
  • 360 degree total situational awareness cameras

Awards

This project was one of the references for the 2014 Security Excellence Awards. Universal Security Systems Security won the Large Installer of the Year award 2014.

IFSEC's Security & Fire Excellence Awards 2014 Winner

LAND SECURITIES – 1 LUDGATE, EC4

Port of Dover

Background to the end user

In June 2013 Land Securities commenced an ambitious speculative development project to build 1 & 2 New Ludgate, EC4. Comprising of two distinct buildings united by a new public piazza. Together they comprise 355,000 sq ft of office accommodation and 26,000 sq ft of restaurant and retail facilities.

The owner of the development Land Securities is the largest commercial property company in the UK and a member of the FTSE 100. Founded in 1944, Land Securities own and manage more than 26 million sq ft of property, from shopping centres to London offices.

After an extensive competitive tender process, they chose Universal Security Systems to design and build a fully Integrated security system to protect: the site, people and assets at this prestigious new development.

Challenges and issues that Land Securities faced

The site was built as two separate buildings that incorporated CCTV, Access Control, Lifts and Video door Intercoms. Due to the nature of the client it was vitally important that the various systems integrated together as one whilst allowing for scalability and flexibility in the future as new tenants arrive and the use of the building evolves.

Since several disparate systems were to be integrated together it became apparent that the systems should be pre built and tested before being installed on site. To this end Universal built the entire security system for a full FAT (Factory Acceptance Test) prior to the installation on site.

The security system needed to run on the existing network and so the highest level of CISCO trained network engineers needed to be deployed on the project to ensure the Cisco firewall rules and the Inter VLAN communications were going to work properly without impacting on the business network communications.

There was also a need for the lifts system to integrate with the video cameras to provide information from alarms to the control room. Universal also needed to ensure that the software specified for the job was compatible and ensure that the correct integration packages were ordered.

In summary the key challenges were:

  • Several disparate systems specified
  • Unknown compatibility of systems – Pre built FAT testing required
  • Software and hardware integration untested on the lift systems
  • Security systems needed to work alongside other services on corporate network

Solutions provided by Universal

The security team at Universal worked closely with the consulting engineers to design an integrated system that drew together the following disciplines: Intuitive GUI, Video management, IP CCTV, lift integration, Access Control and Video intercoms.

Prior to deploying the systems on site Universals networking team completed a full pre build of the system at the network providers laboratory and then set about fully FAT testing the security hardware and software on the CISCO based network to ensure the systems Integrated properly. Also at this time Universal, alongside the Redstone network team, checked firewall rules and Inter VLAN comms.

At the start of the project Universal assigned a dedicated project management team who directed the networks engineers and installation teams to ensure the project was completed on time.

Along the way there were several challenges faced on the project such as:

  • Evaluating the lift and video integration and designing scripts to ensure these two disparate systems worked together seamlessly.
  • Building the system onto the network and VLAN (virtual local area network) whilst ensuring that no downtime of the core network services was created.
  • Ensuring that all the software specified for the sub systems were compatible and ensured the correct integration packages were selected and ordered.
  • Installing the control room equipment in the newly built underground room whilst managing the limited access to the area.

RESULTS THE CUSTOMER GAINED

The completed project delivered a fully scalable Integrated security system including video, access control, intercom and lift services. This enables Land Securities to manage and let out the site to many different tenants whilst at the same team ensuring overall control of the safety and security for the site.

The offsite testing gave Land Securities the peace of mind that the project would be delivered on time and would work fully from the first Instance. This was achieved by deploying a team of fully trained network engineers who used their Cisco knowledge of firewall rules and Inter VLAN comms.

The security system is built as a fully scalable solution which means that it meets Land Securities current requirements and was built on a virtual LAN which will enable future expansion.

This gives the system built in flexibility and scalability to change in the future in line with the Land Securities and their customers changing circumstances.

With the integrated solution in place, security management can monitor and control multiple devices and technologies over the entire site and benefit from advanced command and control of their various systems from a single position, thus giving the security team visibility across the whole site.

Systems and Manufacturers installed:

The project called for an integrated security management system which needed to integrate with many third party equipment’s in one easy-to-use platform.

The manufacturers systems installed and integrated into a single platform included:

  • Networking equipment from CISCO
  • CCTV recording – Using the PELCO ENDURA
  • Access control – TYCO C-Cure Enterprise
  • ZENITEL Intercom Systems
  • HID Access control readers
  • IP CCTV cameras – PELCO
  • SCHINDLER lifts systems

AWARDS

This project was one of the references for the 2016 Security Excellence Awards. Universal Security Systems won the Large Security Installer of the Year award for the fifth time in 2016.

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INNOVIA SECURITY ENGLAND

innovia

Project Profile

Innovia Security manufactures and supplies the Guardian® polymer banknote substrate in 80 different denominations to 24 countries worldwide. Following a successful tender process with the Bank of England, Innovia Security had a requirement to build a £40m high security manufacturing plant from the ground up, on a brownfield site in Cumbria.

The Bank of England entered into a contract with Innovia Security to supply the polymer material for the new £5 and £10 notes, which required the construction of new a polymer substrate production plant in Cumbria, ready for ‘go-live’ in 2016.

It is not the first time plastic notes have been used in the UK. In 1999, the Bank of Northern Ireland issued a polymer £5 commemorative note celebrating the year 2000.

Previous adopters of the polymer notes include Australia, New Zealand, Mexico and Canada.

The New (£5) Fiver on Guardian® polymer will be issued on 13 September 2016, with the new Guardian® polymer £10 featuring Jane Austen entering circulation in summer 2017.

Project Challenges

After many years of working with major financial organisations and other blue chip clients, Innovia Security chose Universal, through a tender process, to be appointed as the designer and installer of the electronic security systems for the manufacturing plant.

The Innovia team had already built and secured manufacturing plants in various other countries around the world, but this plant was governed by the Bank of England’s security rules and specification, which proved to be much more stringent than what they had worked to in other countries. The timescales were also extremely challenging.

The contract Innovia Security had with the Bank of England, required the new banknotes to be in production by September 2016. With testing and dummy runs required before production could begin, the deadline for the plant to be up and running (and therefore the electronic security systems) was the end of December 2015.

Solutions provided by Universal

Universal’s innovative approach of early engagement, saw a meeting with the Innovia Security and Project team take place over a 3-day workshop, which identified all requirements for the security systems, including how information would be stored and handled during the project and what the ‘end’ systems would need to look like to the end user.

The Group Security Manager, Alex Sanchez, worked with Universal to provide a comprehensive security document that detailed how the site would be secured, across the locations, and what was required in broad terms from the perspective of how the security team would interact with the systems. This document was a great starting point for the works and enabled Universal to gain a very good understanding of what the client wanted to achieve.

Universal then added in house expertise to the document in terms of product selection and integration capabilities. This document then became the Universal ‘working’ specification for the duration of the project.

In a remote location such as this, Universal would normally look to utilise Local Service Partners to assist with an installation. However, due to the high security nature and specific requirements of this project, Universal took the decision to re-locate a whole project team to the site for the duration of the project. This team were managed by a Project Director, who had first-hand experience of the Bank of England’s security requirements, and his role was to oversee the project, through regular visits.

RESULTS THE CUSTOMER GAINED

The Innovia Group Security Manager gained full confidence in the Universal Project Delivery team from an early outset and this enabled a good working relationship (built on trust to develop) and trust to develop . This meant that any changes, variations or on-site issues were swiftly dealt with and caused no delay to the overall programme.

Due to our project team staying locally for the duration of the project, we were able to liaise confidently with all third parties, including the main contractor at an early stage, thus avoiding any clashes or unnecessary delays to the project.

Universal’s expertise and close partnerships with the preferred equipment manufacturers enabled us to work in tandem with them to deliver a complex integrated security system that fulfilled and in some cases exceeded all the client’s requirements.

 

Systems and Manufacturers installed:

The project encompasses a variety of cutting edge integrated technology including:

Honeywell Prowatch Enterprise Access System, Honeywell Maxpro CCTV Management System, Honeywell Galaxy Intrusion Detection System and Zenital Intercoms. High security turnstiles to control site access were provided by Frontier Pitts.

The result was a fully integrated High Security System, which delivered above and beyond the client’s requirements and the Bank of England’s specification.

UNIVERSAL SECURITY SYSTEMS ACCREDITATIONS & AWARDS

Universal Security Systems are very proud to be the most awarded Integrator in the security Industry “Oscars” – The Security Excellence Awards. These awards recognise excellence in the whole security Integration process from initial design through to programme and project management, delivery and after sales support.

Universal have been finalists seven times and winners on a record breaking five occasions. Universal are an Axis gold partner and have won the Axis partner of the year award as well as being one of the first integrators in the UK to install ONSSI Ocularis IP CCTV and also have the highest level of accreditation for the Honeywell Prowatch, TYCO C-Cure and LENEL On guard systems.

This project was one of the references for the 2016 Security Excellence Awards.

Universal Security Systems won the Large Security Installer of the Year award in 2016.

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KINGS COLLEGE LONDON

KINGS COLLEGE LONDON

Background to the End User

King’s College London is one of the top 25 universities in the world and among the oldest in England. King’s has more than 29,600 students, from 150 countries worldwide, and some 8,000 staff.

This extensive project, part of KCL’s acquisition of Bush House, will significantly upgrade the interiors of the buildings to provide new teaching spaces, study areas, offices, auditoria, and a new students’ union. The security installation was an integrated Access control, CCTV and intruder system.

The project included the Bush House site which is the former headquarters of the BBC World Service. Built in 1929 by Irving Bush and designed by Harvey Corbett, the original function of Bush House was to be an international trade centre with galleries, shops, conference rooms, leisure areas and reference libraries. In 1941, it became the home of the BBC World Service, who occupied the building until 2012.

When the main contractor needed a company to install the integrated security systems across the campus, they turned to Universal Security Systems. As a preferred supplier, they knew that Universal would have the expertise and skillset required to install the systems in such a prestigious location.

Project Challenges

The main obstacles on the project were the delivery of the integrated systems across various listed buildings occupying multiple floors. These were typically in areas that were populated with tenants or students studying, during the project deployment period.

In addition to the problems associated of working on a live site, there were also significant time constraints and strict deadlines, due to the influx of new students at the beginning of term.

There was also a need to work out of hours at times to avoid disturbance to existing tenants. This meant that Universal needed to engage with various third parties, to ensure that security equipment was ready and available at the relevant time.

Solutions provided by Universal

Universal provided a complete Access Control system, which was connected into the existing systems alongside a CCTV recording system, which also needed to connect to the existing KCL system, along with the provision of the latest AXIS network cameras, which were required to provide extensive coverage throughout the site.

To ensure a smooth delivery Universal appointed a full time Project Manager, to oversee the day-to-day installations and liaise with the Main Contractor and other contractors. Much of the work by Universal was completed out of hours to minimize the impact on KCL’s day-to-day operations.

During the planning stage, the project manager put a comprehensive program together, in-line with the Main Contractors program. This allowed Universal to plan every step of the installation and included producing designs and samples of how everything would look when the project was completed.

The Universal team also engaged with the other related trades to ensure a smooth installation with no delays. As the installation was ending the onsite team conducted an extensive handover to ensure all systems were fully operational and snag-free to KCL’s satisfaction before occupation.

The result was a seamless installation, that provided the security required in the ever-changing academic environment.

Awards

This project was one of the references for the 2018 Security Excellence Awards.

Universal Security Systems won the Large Security Installer of the Year award for the Sixth time in 2018.

Award 2018

UK Border Agency

UK Border Agency

Background to the end user

The UK Border Agency was the border control agency of the Government of the UK and part of the Home Office that was superseded by UK Visas and Immigration in 2013. According to the official website.

UK Visas and Immigration is responsible for making millions of decisions every year about who has the right to visit or stay in the country, with a firm emphasis on national security and a culture of customer satisfaction for people who come here legally.

The security control systems for several disciplines needed to be updated and future proofed.

Challenges

The challenges identified on the project at the outset included:

  1. The setup of a secure domain for the systems.
  2. The need for new Access Control servers capable of enabling expansion over the next 3-5 years.
  3. The desire for a completely fault tolerant solution on the software and servers.
  4. Installation of high-power servers to host virtual clients with the aim of saving costs and providing improved information security.
  5. Dedicated and replicated backup servers – to save incremental backups of the databases.
  6. Uninterruptible power supplies for each location to ensure maximum uptime and a controlled shutdown in the event of a failure.
  7. Full software upgrades and patching to ensure a 99% uptime.
  8. Visitor integration to multiple sites with custom reporting that provided trend analysis.

Solutions

Universal supplied four major systems for the project:

  1. Honeywell ProWatch – Enterprise level Access Control system
  2. Lobby Works – Visitor management systems
  3. APC – Uninterruptible power supply system to minimise failures
  4. Ever Run – Failover software to ensure software reliability of 99.99% uptime

Results

The systems installed by Universal addressed the project challenges and provided several benefits:

  1. More reliable systems
  2. Future proofed for the coming years to accommodate expected growth
  3. More reliable audits
  4. Tighter IT security controls of the physical access data
  5. Guaranteed uptime of 99.99%

Awards

This project was one of the references for the 2017 Security Excellence Awards.

Universal Security Systems Security won the Large Security Installer of the Year award in 2017.