Customer Testimonials


Throughout the project we found the Universal team to be helpful, flexible and capable of integrating our many systems across multiple sites. I’d have no hesitation in recommending them as an integrated security systems provider.

Head of Physical Security Team, HM Customs & Borders.

…we are [now] able to manage our entire video network from a single control room to further improve operational efficiency….the NICE solution installed by Universal provides a solid foundation on which to expand our security and operational activities in the future as well.

Security Director, Ports Authority.

The Universal Engineers technical knowledge was outstanding, and it was certainly a beneficial learning experience for my team having him here for the duration. We had an issue with the back of house lift and rather than reschedule, he used the 46 flights of stairs to ensure the service went to plan. He was absolutely top drawer and a credit to Universal.

Security Manager, Heron Tower, London.

The team have quite frankly exceeded my expectations in all areas. I was especially impressed with the relative smoothness of the takeover and the professionalism of all the Universal staff, many of whom were involved in the initial period only on a temporary basis. However, their evident drive to work collaboratively, regardless of site experience, allowed work to be progressed and completed to a high standard and in a timely manner; something that we have not always been used to in the recent past.

Security Manager, Allen and Overy.